Dear Customer,

This is a very significant moment for us. We create our products and services with love, and you are about to purchase one of them. For us, a transaction is a partnership—one that is long-term and mutually beneficial. The value you derive from our goods is of great importance to us; we hope it brings you satisfaction and reflects the fulfillment of our vision: to simplify your life. Please read the following lines carefully. We operate within a legal framework for business, and we strictly adhere to those regulations. While we may not particularly enjoy administrative formalities, these terms and conditions protect both you and us in the event of unexpected situations. However, our sincere hope is that such issues never arise and that you become enthusiastic customers who will stay with us for many years to come.

 

Please read the text below carefully. By submitting your order—that is, by clicking the "ACTIVATE" button on the sales form—you confirm that you have been provided with the legally required information prior to the conclusion of the contract, and that you have read, fully understand, and agree to our Terms and Conditions. If this is not the case, please do not click the button. Thank you.

Before you decide to purchase the application license we offer, it is our legal obligation to inform you about our company and the terms governing our online business dealings with you—that is, transactions conducted via means of distance communication.

 

Who we are and where you can contact us

The provider (seller) is the company:

NOBLESSE ROYAL s.r.o. Registered office: Rybná 716/24, Staré Město, 110 00 Prague 1. Company ID No. (IČO): 29752981. We are a legal entity registered in the Commercial Register maintained by the Municipal Court in Prague. File reference: C 451818. Data box ID: bfi583f.

You can contact us:

• for online communication at info@noblesseexport.com
• regarding invoicing and payments at invoicing@noblesseexport.com
• for claims and complaints at info@noblesseexport.com
• via data box ID bfi583f
• we prefer online communication, but if necessary, you can also contact us by phone at +420 735 080 168

 

How We Trade

We are a company that provides licenses for the use of a software application and related services using means of distance communication—specifically, the Internet. You can learn more about our service at the noblesseexport.cz web interface.

All contractual relationships with you are concluded in accordance with the legal system of the Czech Republic. Legal relationships not expressly governed by the contract or these terms and conditions are subject to the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

Contracts are concluded in the English language.

We conclude the contract with you via the noblesseexport.cz web interface. The web interface guides you through the steps of ordering the service, and you have the opportunity to review and correct the data and information entered before submitting your order.

The order form always includes information about you, the service being ordered, the price (including taxes and fees), the payment method, and the subscription duration. As the service involves digital content and is delivered electronically, we do not charge delivery fees. You bear the costs incurred through the use of means of distance communication in connection with the conclusion of the contract (e.g., internet connection costs, telephone call charges); these costs do not differ from the standard rates.

The contract is concluded upon the submission of your order. By submitting the order, you confirm your agreement to the use of means of distance communication for the conclusion of the contract, acknowledge that you have been informed in advance of all contract details, confirm that you have reviewed the Terms and Conditions (which form an integral part of the contract), and agree to them. Our company considers the information you provided in the order to be accurate. We do not accept any offer containing amendments or deviations.

The service may only be used by persons over the age of 18 who possess full legal capacity to enter into a contract.

We take the protection of your personal data seriously. We process personal data collected during your visit to our website in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on the Processing of Personal Data; for further details, please refer to the Privacy Policy and the relevant section of the Terms and Conditions. We continuously improve our technical and organizational security measures to protect the data we hold against tampering, loss, destruction, and unauthorized access.

 

Our service

The subject of the contract is the granting of a non-exclusive license to use a software application (SaaS) designed for creating, scheduling, and automatically publishing posts to Facebook groups and the user's personal profile. The service designation and a description of its key features are specified on the noblesseexport.cz web interface.

Functionality, technical requirements, and interoperability

To use the service, you must:

• have a device with an internet connection,
• use the Google Chrome web browser with the provider's add-on (extension) installed and connected,
• be logged into your Facebook account and be a member of the groups to which you wish to publish.

The service cannot be used unless these conditions are met. Posts are published via your own browser and your own social network account.

Please note that our company is not affiliated with, supported, sponsored, or approved by Meta Platforms, Inc. The social network operator may change its rules or technical conditions at any time and may restrict, suspend, or terminate your account; we have no control over such actions.

 

Price, payment method, and duration

The price of the service, including all taxes and fees, is always listed on the web interface for a specific service, including information about whether the price is with or without VAT. If the price is listed without VAT, the price with the applicable VAT rate is also listed. The price is always listed on the order form.

The subscription fee is paid  in advance  for the relevant billing period (usually a calendar month) in cashless form via a payment gateway operated by a third party. The payment method is specified in more detail in Article 5 of the Terms and Conditions.

Duration of the commitment and automatic renewal : the contract is concluded for the duration of the selected billing period and  is automatically renewed  for another identical period until you cancel the subscription. Cancellation can be made at any time in the user account or by e-mail to  info@noblesseexport.cz , no later than the end of the current billing period. The minimum duration of the commitment beyond the selected billing period is not agreed.

We issue the tax document in electronic form and send it to your email.

 

Withdrawal from the contract and rights arising from defective performance

The conditions, deadline and procedure for exercising the statutory right of withdrawal are set out in Article 6 of the Terms and Conditions. As a consumer, you have the right to withdraw from a distance contract within 14 days of its conclusion, without giving any reason. You can use the sample withdrawal form available on our website.

Notice of loss of right of withdrawal. In the case of the delivery of digital content that is not delivered on a tangible medium or the provision of a service, you do not have the right to withdraw from the contract if the performance with your prior express consent was started before the 14-day period expired and you were informed in advance that you would lose the right of withdrawal and you expressly acknowledged this. You give this consent and confirmation when completing the order by checking the appropriate box.

In addition to your legal rights, we provide a voluntary money-back guarantee within 7 days of the first payment, only for the user's first purchase. Details are provided in Article 6 of the Terms and Conditions.

Rights arising from defective performance are governed by Section 2389a et seq. of the Civil Code on the provision of digital content. You can report the defect by e-mail  to info@noblesseexport.cz ; we will handle the complaint without undue delay, no later  than 30 days  from its application.

 

Out-of-court settlement of consumer disputes

In the event that a dispute arises between us and you as a consumer that cannot be resolved by mutual agreement, you have the right to contact the out-of-court settlement of consumer disputes entity, which is:

Czech Trade Inspection Central Inspectorate – ADR Department Gorazdova 1969/24, 120 00 Prague 2 Web: adr.coi.cz E-mail: adr@coi.cz

Supervision of compliance with obligations under the Consumer Protection Act is carried out by the Czech Trade Inspection.

YOU CAN FIND DETAILS IN THE TERMS AND CONDITIONS LISTED BELOW, WHICH ARE AN INTEGRAL PART OF EVERY CONTRACT CONCLUDED WITH US FOR YOUR SELECTED SERVICE.

Contents

1. Introductory provisions and provider identification
2. Service description
3. Conclusion of the contract and user account
4. License
5. Price, payment terms and subscription renewal
6. Withdrawal from the contract by the consumer
7. Terms of use of the service
8. Social networks and third-party services
9. Browser add-on
10. Service availability and maintenance
11. Liability for defects
12. Limitation of liability
13. Compensation (compensation for damages against the provider)
14. Contract duration, termination and termination
15. Changes to the GTC
16. Privacy Policy
17. Out-of-court settlement of consumer disputes
18. Governing law and dispute resolution
19. Final provisions

 

1. Introductory provisions and identification of the provider

1.1 These general terms and conditions (hereinafter referred to as "GTC") govern the mutual rights and obligations between the provider and the user when providing a license to use the software application available at https://noblesseexport.cz (hereinafter referred to as the "Application") and related services.

1.2 The provider is a trading company:

NOBLESSE ROYAL sro Rybná 716/24, 110 00 Prague 1 Company ID: 29752981 registered in the Commercial Register kept by the Municipal Court in Prague Data box: bfi583f E-mail: info@noblesseexport.cz Invoicing e-mail: fakturace@noblesseexport.cz Telephone support: +420 735 080 168

1.3 User means a natural or legal person who concludes an agreement with the provider to provide a license for the Application.

1.4  A consumer  is a user who is a natural person and concludes a contract with the provider outside the scope of their business activity or outside the scope of the independent performance of their profession.

1.5 Legal relationships not regulated by these GTC are governed by Act No. 89/2012 Coll., the Civil Code, and if the user is a consumer, also by Act No. 634/1992 Coll., on Consumer Protection.

1.6 The provider may amend or supplement the text of the GTC in accordance with the procedure set out in Article 16. This provision does not affect the rights and obligations that arose during the period of validity of the previous version of the GTC.

 

2. Service description

2.1 The Application is a SaaS (software as a service) software tool designed for creating, planning and automated publishing of posts to groups on the Facebook social network and to the user's personal profile.

2.2 The service consists mainly of:

• web interface (dashboard) for campaign management,
• tools for scheduling and repeating posts,
• an add-on (extension) for the Chrome web browser through which the publication takes place,
• optional features for generating content using artificial intelligence.

2.3  The Provider is not affiliated with, endorsed, sponsored or approved by Meta Platforms, Inc.  The Facebook, Meta and Chrome marks are trademarks of their respective owners and are used solely to describe the functionality of the Application.

2.4 To operate the Application, it is necessary for the user to have the Google Chrome browser running with the add-on installed and connected and to be logged in to their Facebook account. Without meeting these conditions, the service cannot be used.

 

3. Conclusion of the contract and user account

3.1 The offer of services listed on the provider's website is not an offer within the meaning of Section 1732 of the Civil Code; it is an invitation to submit an offer. The contract is concluded when the provider confirms the user's order to the e-mail address provided by the user, or when the Application is made available to the user, whichever occurs first.

3.2 To use the service, registration of a user account is required. The user is obliged to provide complete and truthful information and update it without undue delay.

3.3 Account access data is confidential. The user is responsible for all activities performed through his account. The provider is not liable for damage resulting from the disclosure or insufficient security of access data by the user.

3.4 The user is not entitled to allow third parties to use the account, with the exception of their employees or colleagues within the same organization, unless otherwise agreed.

3.5 The service may only be used by persons over the age of 18 who are fully capable of concluding a contract.

 

4. License

4.1 By concluding the contract, the user obtains  a non-exclusive, non-transferable, time-limited license to use the Application to the extent and for the duration of the subscription, exclusively for the user's own use.

4.2 The license is granted as territorially unlimited, but only for the purpose and method of use resulting from the nature of the Application.

4.3 The User  is not entitled  in particular to:

Reproduce, modify, decompile, reverse engineer or derive source code from the Application or any part thereof, except as permitted by law;
sublicense, rent, lease or resell the Application, unless expressly agreed otherwise (see Article 15);
circumvent technical measures protecting the Application or third-party systems;
use the business name, trademarks, logos or other designations of the provider without its prior written consent.
4.4 All intellectual property rights to the Application, its source code, design, documentation and other materials belong to the Provider. None of these rights are transferred by the Agreement.

4.5  User Content . The User remains the owner of all content that he creates and publishes through the Application. The User grants the Provider a free license to this content only to the extent necessary for the technical operation of the service (processing, storage, sending of the contribution).

 

5. Price, payment terms and subscription renewal

5.1 The current price list is published on the provider's website. Prices are listed including the statutory VAT rate, if the provider is the payer; for payments subject to the reverse charge regime, the relevant tax regulations apply.

5.2 The subscription fee is paid  in advance  for the relevant billing period (usually a calendar month), cashless via a payment gateway operated by a third party. The Provider does not store complete details of the user's payment cards.

5.3  Automatic renewal . The subscription is automatically renewed for the next identical period until the user cancels it. Cancellation can be made at any time in the user account or by e-mail to  info@noblesseexport.cz , no later than the end of the current billing period. Cancellation of the subscription does not give rise to the right to a refund of the proportional part of the price already paid for the current period, unless otherwise specified below.

5.4  Trial Period . If a trial period is offered, the user may cancel the subscription at any time before its expiration without being charged. If the user does not do so, the subscription automatically switches to a paid mode.

5.5  Price changes . The Provider is entitled to change the price list. The User shall be notified of the change in the price of a recurring subscription at least  30 days  in advance by e-mail. If the User does not agree with the change, he or she shall be entitled to cancel the subscription on the effective date of the change; the new price shall then not apply. If the User continues to use the service after the change has taken effect, it shall be deemed that he or she has accepted the new price.

5.6  Delay in payment . If the user does not pay the price properly and on time, the provider is entitled to suspend access to the service after prior notice until payment is made. The provider is entitled to demand statutory interest on the delay.

5.7 The provider issues the tax document (invoice) in electronic form and sends it to the user's e-mail. The user agrees to the electronic form of the document.

 

6. Withdrawal from the contract by the consumer

6.1 If the user is a consumer, he or she has the right to withdraw from a contract concluded at a distance within 14 days  from the date of its conclusion, without giving a reason, unless otherwise provided below.

6.2  Loss of right of withdrawal . In the case of the provision of digital content that is not delivered on a tangible medium or the provision of a service, the consumer does not have the right to withdraw from the contract if the performance was started with his prior express consent before the expiry of the withdrawal period and the provider has informed the consumer in advance that he will lose the right of withdrawal, and the consumer has expressly acknowledged this. The user grants this consent and confirmation when completing the order by checking the relevant box.

6.3  The consumer shall exercise the withdrawal  in writing at the address of the registered office of the provider, by e-mail to  info@noblesseexport.cz  or via the data box bfi583f. The sample form available on the provider's website can be used for withdrawal. The provider shall confirm acceptance of the withdrawal without undue delay.

6.4 If the consumer rightfully withdraws from the contract, the provider will return all funds received within  14 days  of withdrawal, in the same way as they were received, unless the parties agree otherwise.

6.5  Contractual money-back guarantee . In addition to the statutory rights, the provider provides all users who purchase from it for the first time with a voluntary guarantee of a refund of the price of the first paid billing period, if the user requests it within  7 days  of the first payment by e-mail to  info@noblesseexport.cz . The guarantee applies only to the user's first purchase and does not apply repeatedly, to renewed subscriptions or to fees under Article 15. This guarantee does not affect the consumer's statutory rights.

 

7. Rules for using the service

7.1 The User undertakes to use the Application in accordance with the legal order of the Czech Republic, European Union law and these GTC.

7.2 The User  is not authorized  to use the Application in particular:

violate the terms of service, community standards or rules of the Facebook social network or the rules of individual groups;
send unsolicited commercial communications in violation of Act No. 480/2004 Coll. and the GDPR;
disseminate content that is unlawful, deceptive, hateful, violent, pornographic, harassing or infringing on the rights of third parties;
engage in fraudulent activities, phishing, pyramid schemes or other unfair business practices;
interfere with or overload the technical measures of the Application, the provider's systems or third parties;
use the service in a way that could damage the provider's reputation.
7.3 The User is solely responsible for the content he publishes through the Application, for its compliance with legal regulations, for authorization to use copyrighted works, trademarks and personal data contained therein, as well as for compliance with the rules of the groups to which he publishes.

7.4 The Provider does not pre-check or monitor the User's Content. However, if it detects a violation of paragraph 7.2, it is entitled to suspend access to the Service or terminate the Agreement in accordance with the procedure set out in Article 14.

 

8. Social networks and third-party services

8.1 The application works with the social network Facebook, which is a third-party service. The provider has no influence on its operation, rules, technical changes or decisions of its operator.

8.2 The User acknowledges in particular that:

• the social network operator may change its rules, technical interfaces or limits at any time;
• automated publishing may be assessed by the social network operator as a violation of its terms;
• the user's account, contributions or access may be restricted, suspended or terminated by the social network operator;
• The provider has no ability to influence or prevent such steps.

8.3 The Provider is not liable for the restriction, blocking or cancellation of the User's account on the social network or for other sanctions imposed by a third party. The User uses automated functions at his own risk and is obliged to verify their compliance with the terms of the platform in question. This provision shall not apply to the extent that it would contradict mandatory consumer protection provisions.

8.4 Functions based on artificial intelligence generate content automatically. The Provider does not guarantee its accuracy, originality or suitability for a specific purpose; the user is obliged to check the content before publication.

 

9. Browser add-on

9.1 The Chrome browser add-on serves to technically ensure the publication of contributions from the user's browser.

9.2 The Add-on performs actions on websites based on instructions entered by the user in the Application. Updates to the Add-on may be installed automatically.

9.3 The user is obliged to use the add-on in accordance with the terms of the Chrome Web Store and the rules of the browser operator.

9.4 The Provider is entitled to change, limit or terminate the functions of the add-on; it will notify the User of any significant changes in advance.

 

10. Service availability and maintenance

10.1 The Provider makes reasonable efforts to ensure continuous availability of the service, but does not guarantee flawless or uninterrupted operation.

10.2 The Provider is entitled to temporarily limit or interrupt the service due to planned maintenance, updates or troubleshooting. The Provider shall inform the User of planned outages in reasonable advance, if possible.

10.3 The Provider is not responsible for the unavailability of the service caused by circumstances beyond its control, in particular a failure of the user's internet connection, a malfunction of the user's hardware or software, changes on the part of the social network or force majeure.

10.4 The Provider is entitled to continuously develop the Application, change its functions and user interface. If there is a significant limitation of functionality to the detriment of the consumer, the consumer has the right to terminate the contract free of charge within 30 days from the date on which he learned about the change.

 

11. Liability for defects

11.1 The Provider is responsible for ensuring that the Application is provided without defects and in the agreed quality for the duration of the subscription.

11.2 If the user is a consumer, his rights from defective performance are governed by the provisions of Section 2389a et seq. of the Civil Code on the provision of digital content. The consumer can report the defect by e-mail to  info@noblesseexport.cz . The provider will handle the complaint without undue delay, no later than 30 days from its submission, and will notify the user of its handling in writing.

11.3 If the Application has a defect, the consumer may request its removal, unless this is impossible or disproportionately expensive. If the defect is not removed within a reasonable time, the consumer may request a reasonable discount or withdraw from the contract; withdrawal is not possible if the defect is negligible.

11.4 A limitation of functionality caused by a change on the part of a social network, browser or other third-party service, or unavailability caused by circumstances pursuant to paragraph 10.3, is not considered a defect.

 

12. Limitation of liability

12.1 The Provider is liable to the User for damage caused by a breach of its obligations to the extent specified by legal regulations.

12.2  The Provider's liability for damages  to users who are not consumers is limited to the amount corresponding to the subscription price actually paid by the user in the last 12 months  preceding the occurrence of the damage. The Provider is also not liable to these users for lost profits, indirect or consequential damages, loss of data, loss of business opportunities or damage to reputation.

12.3 The limitations under paragraph 12.2 shall not apply in the event of damage caused intentionally or through gross negligence, nor in the event of harm to the natural rights of a person.

12.4  The provider's liability towards consumers is not limited beyond what is permitted by mandatory provisions of law.

 

13. Indemnification

13.1 If a third party asserts a claim against the provider in connection with the content published by the user, the violation of third party rights by the user, or the violation of these GTC by the user, the user undertakes to compensate the provider for the resulting damage, including the reasonably incurred costs of legal representation.

13.2 The provisions of paragraph 13.1 shall not apply to consumers to the extent that they would constitute an unfair agreement within the meaning of Section 1813 of the Civil Code.

 

14. Duration and termination of the contract

14.1 The contract is concluded for an indefinite period with a recurring billing period according to the selected subscription.

14.2 The User may terminate the Agreement at any time by canceling the subscription in their account; the Agreement shall expire upon the expiration of the last paid billing period.

14.3 The Provider is entitled to terminate the contract with one month's notice  without giving any reason.

14.4 The Provider is entitled to withdraw from the contract with immediate effect and suspend access to the service if the user materially violates these GTC, in particular Article 7, or if the user is in default with payment of the price for more than 14 days after prior notice.

14.5 Upon termination of the Agreement, the User's license and access to the Application shall terminate. The Provider shall retain the User's data for  30 days  from the termination of the Agreement so that the User may export it; thereafter, it shall be irreversibly deleted, unless otherwise provided by law.

14.6 Termination of the Agreement shall not affect the provisions on intellectual property, liability, indemnification and dispute resolution.

 

15. Changes to the terms and conditions

15.1 The Provider is entitled to unilaterally change these GTC, especially in connection with changes in legal regulations, the scope of services or business policy.

15.2 The provider informs the user about changes to the GTC by e-mail at least 30 days before they come into effect, along with information about the right to terminate the contract.

15.3 If the user does not agree with the change, he/she is entitled to terminate the contract free of charge no later than the effective date of the change. If he/she continues to use the service after this date, he/she is deemed to have accepted the new version of the GTC.

 

16. Protection of personal data

16.1 The Provider processes users' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll.

16.2 Detailed information on the scope, purposes, legal titles and duration of processing, as well as the rights of the data subject, is contained in  the Privacy Policy available on the provider's website.

16.3 The Provider does not sell users' personal data to third parties.

16.4 If the provider processes personal data on behalf of the user as a processor (in particular data contained in published content), this processing is governed by the processing agreement, which forms an annex to these GTC and is available upon request.

 

17. Out-of-court settlement of consumer disputes

17.1 If the user is a consumer, he or she has the right to out-of-court settlement of a consumer dispute arising from the contract. The competent entity is:

Czech Trade Inspection Central Inspectorate – ADR Department Gorazdova 1969/24, 120 00 Prague 2 Web: adr.coi.cz | E-mail: adr@coi.cz

17.2 The consumer may also use the online dispute resolution platform operated by the European Commission.

17.3 The Provider is not bound by any codes of conduct in relation to the User within the meaning of Section 1826, paragraph 1, letter e) of the Civil Code.

17.4 Supervision of compliance with obligations under the Consumer Protection Act is carried out by the Czech Trade Inspection.

 

18. Governing law and jurisdiction

18.1 The contractual relationship is governed by the law of the Czech Republic, in particular the Civil Code, excluding conflict of laws rules.

18.2 If the user is an entrepreneur, the Czech courts are competent to resolve disputes, with the general court at the registered office of the provider having local jurisdiction.

18.3 If the user is a consumer, this provision does not affect his right to apply to the court competent for his place of residence or his protection under the mandatory provisions of the country of his habitual residence.

 

19. Final provisions

19.1 All communication between the parties takes place electronically to the contact e-mail addresses specified in Article 1, or via a data mailbox.

19.2 If any provision of these GTC is invalid, ineffective or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid one.

19.3 The User is not entitled to assign the rights and obligations under the Agreement to a third party without the prior written consent of the Provider. The Provider is entitled to assign the Agreement as part of the transfer of its business or part thereof; if the User is a consumer, he may in such case terminate the Agreement free of charge.

19.4 The user assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code; this does not apply if the user is a consumer.

19.5 The current version of the GTC is always available on the provider's website.

19.6 These GTC shall enter into force and effect on 4 July 2026.

 

Thank you for taking the time to read the terms and conditions.

Information for buyers: in the event of a change in the terms and conditions, the terms and conditions that were in force on the date of purchase are valid.